We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. With millions of people searching for jobs on Indeed each month, a great job description … His/ her job description … A Call Center Customer Service Representative is the first point of contact many customers have with a company. When a customer calls in with a complaint, issue or question, resolve his issue then look for ways to cross-sell him on another product or service. Hours: Monday – Saturday: 40 hours per week. Apply to Customer Service Representative, Call Center Representative, Member Services Representative and more! Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. Browse 59,770 CREDIT CARD CALL CENTER Jobs ($28K-$84K) hiring now from companies with openings. Apply to Customer Service Representative, Counter Sales Representative, Bookkeeper and more! Based outside Atlanta, Ga., Shala Munroe has been writing and copy editing since 1995. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. A customer may say something is wrong with his bill but not be able to clarify what the problem is. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Job Descriptions Call Center and Customer Service Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or … What Does a Credit Specialist Do? Tip: Enter your city or zip code in the "where" box to show results in your area. The Call Center … Post a Call Center Manager job to 100 job boards with one submission. U.S. Bureau of Labor Statistics: What Customer Service Representatives Do, American Express: Customer Care Jobs at American Express, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Customer Service Representatives, Career Trend: Customer Service Representatives. For example, you can say, "I see you called last week to check on changing your address. What Does a Credit Card Sales Representative Do? A credit card sales representative job involves marketing and selling credit cards to consumers. The 75th percentile salary is $41,430, meaning 25 percent earn more. Customers like to feel welcomed when they call and that they are talking to someone who knows them. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Your job description is the first touchpoint between your company and your new hire. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service… For more information, see the. Completely free trial, no credit card … Have some experience in making outbound marketing or sales calls. The sales representative finds a warm prospect and persuades them to purchase the credit cards. Find your next job near you & 1-Click Apply! Call Center Representative job description. We've completed your address change, so you should receive your next bill at your new address." Answers inquiries by clarifying desired information by researching, locating, and providing information. Post now on job … She earned a BA in communications from Jacksonville State University. The Credit Card Fraud Specialist confirms the billing information of the client by calling the banks, the credit card companies and other financial institutions. The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. The Customer Service Call Center Representative manages large amounts of incoming and outgoing calls on behalf of the company, as they are the first point of contact with the company, these … What Are the Duties of Outbound Customer Service Representatives. It details the duties, responsibilities and skills … Then go and find more ideas for crafting your description by browsing Monster’s call center job … Call Center Supervisor Job Description Template. Addressed customer service inquiries in a timely and accurate fashion. 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The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card. The Credit Card Fraud Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses. A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. You must also know your limits. As part of your day as a customer-service representative, you're likely to get calls asking general questions about using the credit card, how to increase spending limits, removing late fees or how to read the bill. If you're not authorized to remove late fees or increase spending limits, tell your customer exactly who he has to talk to and the timeline for making the change, then transfer him and make sure he gets connected to the right person. The credit specialist is responsible for credit and collections, with the principal goal of protecting the assets of the company and maximizing cash flow through the collection of accounts receivables. JOB DESCRIPTION 3 The Debt Collector is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. When you call in to talk to your credit card company, the person on the other end of the phone is a credit card customer service representative. Similar job titles include Contact Representative. The credit card specialist job description entails providing expertise to the credit card transaction life cycle from presentment to settlement. Or, explain the benefits of enrolling in a safety program you offer, such as one protecting him from identity theft. Beginning her career at newspapers such as the "Marietta Daily Journal" and the "Atlanta Business Chronicle," she most recently worked in communications and management for several nonprofit organizations before purchasing a flower shop in 2006. Even if he's not calling about the address change, this shows that you care enough to check on past issues and give him status updates. Does It Look Bad to Call & Confirm a Job Interview? Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. 25,609 Credit Card Processing jobs available on Indeed.com. Demonstrated mastery of customer service call script within specified timeframes. They work in a company’s call center … This individual will answer questions regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and. The credit specialist job description … Specific functions of customer-service representatives vary between credit card companies, but most perform similar duties. Call Center Customer Service Representative Job Description. As a customer-service representative, you must ask the right questions to get to the root of the problem, which could be as simple as a charge at a store he doesn't remember or a scheduled interest-rate increase he overlooked. Credit card companies are in business to make money, and part of your job is helping your company do that. On the low end, customer service representatives earned a 25th percentile salary of $25,520, meaning 75 percent earned more than this amount. For example, process consumer loan applications for personal. If he has a low-limit card that has no annual fee, for instance, offer him a card with a small annual fee but a higher spending limit. questions & answers about Wright-Patt Credit Union Inc. These individuals … Digging into the issue and listening to the customer is essential when working in credit card customer service. Not all customers are clear about their issues when they call in. Customer service representatives earned a median annual salary of $32,300 in 2016, according to the U.S. Bureau of Labor Statistics. Credit Card Services is an inbound customer service call center for the Visa cardholders. Many credit card companies diversify their product lines to ensure you always have something additional to offer customers when they call. A bank rep might call a customer to offer a promotion on a new credit card. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. Search 23 Visa Call Centre jobs now available on Indeed.com, the world's largest job site. Feel free to revise this job description to meet your specific duties and requirements. Customer Service Representative salaries in Overland Park, KS, We are looking for experience individuals in the. Being friendly during the conversation helps build the relationship as well. 7,596 Credit Card Call Center Representative jobs available on Indeed.com. You must be intimately familiar with all your company's credit card products, how they work, and what every line on the bill means, and be able to communicate that information clearly to the customer. Apply to Call Center Representative, Senior Customer Service Representative and more! Call Center Representative Job Responsibilities: Determines requirements by working with customers. He/she must ensure corporate compliance to the credit card line of business and assist team members in resolving disputes related to credit card … Post to over 100+ job boards. This person fulfills a number of roles for the credit card … Built customer loyalty by placing follow-up calls for … How to write a Call Center Manager job description. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. In addition to … This idle chat makes customers feel connected and more comfortable with the credit card company as a whole. Conducts communications with reporting manager to advise on problems and issues impacting credit…, Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit, Users that need wireless broadband will be provided a Verizon air, MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding…. Post Jobs for FREE. Bank Customer Service Representatives are responsible for assisting customers with their banking needs. 2016 Salary Information for Customer Service Representatives Customer service representatives earned a median annual salary of … Accessing this information while you're talking with the customer lets you build a relationship between him and your company. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Call Center Customer Service Representatives answer incoming calls from customers, assist them with their inquiries or recommend them the services of other experts. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank … If he mentions how much he's put on his card to pay for his daughter's cheerleading gear, ask him how many children he has or where she cheers, for example. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. Reach over 150 million candidates. Call Center Customer Service Representative Resume Examples & Samples Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and … Thorough and detailed Credit Card Processor with experience in all aspects of credit card processes seeking a position in which to be an asset to a credit card company. 80,314 Credit Card Customer Service jobs available on Indeed.com. Most credit card companies log each call with a detailed summary of what was discussed. However, the problem could be bigger, such as a case of identity theft, where someone else is using his card number to make purchases. To Indeed 's, Displayed here are job Ads based on a new credit card Call Center job! 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